See it, want it: how to request a product from a single photo
A photo is often all we need. Here is how photo requests work, how to take a photo we can act on, what to add, and what a good request...
Journal
Journal
Notes from the concierge desk: how we find things, how we check them, and what is worth buying.
How we verify a seller before we send you a link
Eight checks a concierge runs on every seller page, and what each one protects you from: fakes, wrong variants, items that cannot ship, hidden fees.
How to write a request in any of 7 languages (and what to include)
A seven-line template, the same good request shown in English, Korean, Japanese, Chinese, Spanish, German and French, the mistakes we see every week, and what happens after you press send.
Sold out everywhere? How we find discontinued and limited items
Where we look when an item is gone from the usual places, what we refuse to send, when you get a 'not found' with alternatives, and the two lines in...
Why FeelBetter has two sites: feelbetter.agency and the shop
You write to us on feelbetter.agency and pay on shop.feelbetter.agency. Here is why one concierge service runs two sites, and what happens on each.
Shopping here with your AI assistant: what UCP makes possible
Our store is readable by AI shopping assistants through UCP. Here is what an assistant can do for you here, what it cannot, and how it fits with a concierge...
Why we send one link instead of a catalog
One request, one page, one decision. Why every find gets its own private product page, what that page shows, and what happens after you check out.
Inside the hour: what happens between your message and your link
A typical request, minute by minute: the brief, the search, the human check, the listing and the email. And where to watch it happen.
How the price on your link is built
Seller price, exchange rate, our fee, shipping and customs: a plain walk-through of every line on your link, with a worked example and what is not included.